Terms of sale and delivery
These terms of sale and delivery apply to purchases of goods from dorascollection.no, operated by Dora’s Collection (Dora Loro Consultancy, org. no. 820 938 712).
By completing a purchase in the online shop, you accept these terms.
1. Seller
Company name: Dora’s Collection
Organisation number: 820 938 712
Email: kontakt@dorascollection.no
Customer service: support@dorascollection.no
Phone: +47 412 89 101
Country: Norway
2. Buyer
The buyer is the person who places the order in the online shop.
3. Agreement
The agreement between the buyer and the seller consists of:
These terms of sale and delivery
Information provided in the ordering process
Any direct correspondence between the parties
In the event of any conflict, these terms take precedence unless otherwise agreed in writing.
4. Prices
All prices are stated in Norwegian kroner (NOK).
Dora’s Collection is currently not registered in the Norwegian VAT Register (Merverdiavgiftsregisteret). Prices therefore do not include VAT.
Any shipping and delivery costs are stated before the order is completed.
If the business becomes liable for VAT, this will be clearly stated in the online shop, and prices will be updated in accordance with the applicable regulations.
5. Payment
Payment is made via the payment methods offered in the online shop, for example card payment, Vipps or other available options.
The amount is charged when the order is confirmed, unless otherwise stated.
6. Delivery
Delivery is made to the address provided when ordering.
Normal delivery times are stated in the online shop or in the order confirmation. Delivery times may vary, especially for handmade products.
Dora’s Collection cannot be held responsible for delays caused by circumstances beyond our control, such as delays on the part of the carrier.
7. Risk and ownership
The risk for the item passes to the buyer when the buyer has taken possession of the item or when it has been delivered in accordance with the agreement.
Ownership of the item is transferred to the buyer once full payment has been received.
8. Right of withdrawal
You have a 14-day right of withdrawal in accordance with the Norwegian Cancellation Act (angrerettloven).
The withdrawal period runs from the day you receive the item.
To exercise your right of withdrawal, you must notify us clearly within the deadline by email to support@dorascollection.no
The item must be returned in the same condition as it was received. The buyer covers the cost of return shipping, unless otherwise agreed.
Exception: The right of withdrawal does not apply to items made to order according to the customer's measurements, choice of colour or specifications.
9. Returns
Returns must be agreed in advance by contacting customer service.
For approved returns, the purchase price will be refunded within 14 days of the returned item being received, provided that the item is in satisfactory condition.
Original shipping costs are not refunded.
10. Complaints
If the item is defective, the buyer must make a complaint within a reasonable time after the defect was discovered or should have been discovered.
Complaints should be sent to support@dorascollection.no
with a description and any photos.
The right to complain is governed by the Norwegian Consumer Purchases Act (forbrukerkjøpsloven).
11. Handmade products
The products from Dora’s Collection are handmade. Small variations in size, shape and colour are a natural part of the craftsmanship and are not considered faults or defects.
12. Privacy
The processing of personal data is governed by our Privacy policy, which is available on the website.
13. Changes to the terms
Dora’s Collection reserves the right to update these terms as necessary. The current terms are always available on the website.
14. Disputes
Any disputes shall be resolved amicably where possible. If this is not successful, the matter may be brought before the Norwegian Consumer Authority (Forbrukertilsynet) or dealt with under Norwegian law by the Norwegian courts.
Last updated: 12 January 2026